At Kaian Routes, your satisfaction is our priority. If you receive a damaged or incorrect item, please contact us within 1-3 days of delivery to initiate a return or refund.
Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Returns that do not meet these criteria may be refused.
Return Process
Please email us at [email protected] with your order details and reason for return. Our team will guide you through the return process and provide instructions on how to send the item back.
Refunds
Since we offer Cash on Delivery only, refunds for approved returns will be processed by arranging a cash reimbursement or an alternative solution agreed upon during the return process.
Non-Returnable Items
Items that have been used, altered, or damaged by the customer are not eligible for return or refund.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (such as wrong or defective item).
Delivery Issues
If your order is delayed or lost during delivery, please contact us immediately at [email protected] for assistance.